Year-End Update from Continental Diamond Tool President Nick Viggiano

In this video update, Continental Diamond Tool's President, Nick Viggiano, offers a candid overview of the company’s progress in 2023 and its plans for 2024. Viggiano's report centers on CDT's commitment to meeting customer needs and improving the partnership experience.

Viggiano highlights three core customer priorities: Quality, Delivery, and Price. First, he discusses CDT's efforts to bolster quality by investing in new measuring equipment, tightening tolerances, and expanding CDT’s engineering team to refine customers' processes and minimize waste.

In his message, Viggiano acknowledges delivery issues in the past year that were exacerbated by global supply disruptions, growing pains, and staffing shortages. He assures viewers of proactive measures for 2024. CDT has made significant investments in equipment and recently initiated an expansion project to enhance production capacity and mitigate delays.

Regarding the company’s approach to pricing, Viggiano emphasizes CDT's success in negotiating favorable prices with vendors due to its growth in the industry. “We’ve been able to flex our muscles and buy larger volumes of material to achieve better pricing, “says Viggiano. “This has been very evident over the last handful of years when our major competitors imposed multiple price increases per year or double digit increases annually. At CDT, we’ve been adamant about keeping increases to an absolute minimum.”

In addition, Viggiano highlights this year’s release of CDT's Evo Hybrid Bond wheels, designed to optimize operations for manufacturers of round tools and inserts. Customers are encouraged to reach out to CDT’s sales team to explore these new wheels for potential benefits.

Evo’s advancement in hybrid bond technology is the latest innovation to come from CDT’s expert engineering team and state-of-the-art grinding lab. In the video, Viggiano extends an invitation to customers to utilize CDT's grinding lab at no cost, emphasizing the company's commitment to supporting customers to achieve much better cycle times and reduce waste.

Finally, Viggiano announces an upcoming video series, "The Grinding Chronicles," to be released on CDT’s YouTube channel on January 4th. The series is set in CDT’s grinding lab where engineers will use the testing center to address grinding challenges and showcase its capabilities.

CDT's unwavering focus on continuous improvement, evident through process enhancements, equipment upgrades, and team empowerment, underscores the company's commitment to assisting customers in staying competitive. As Viggiano concludes, “We’re committed to helping you gain the edge you need to secure new business.”

Watch this video of Nick Viggiano's President's Report for a comprehensive look at Continental Diamond Tool’s customer-focused approach and plans for the future.

Join Nick Viggiano, President of Continental Diamond Tool, as he shares a candid overview of our progress in 2023 and plans for 2024. Learn how CDT's efforts to enhance quality, delivery, and fair pricing benefit our valued customers.